Last updated: 20 August 2026

These Terms and Conditions govern the use of services provided through XPoint, operated by Mindset International s. r. o., as well as services ordered through the XPoint website, by email, telephone, WhatsApp, in person, or through another agreed communication channel.

By requesting, booking, ordering or paying for a service through XPoint, you confirm that you have read and accepted these Terms and Conditions.

1. Service Provider

XPoint is operated by the company:

Mindset International s. r. o.
Veľké Kosihy 186
946 21 Veľké Kosihy
Slovak Republic

Trading name / brand: XPoint
Website: www.xpoint.sk
Company ID (IČO): 47 931 591
Registered office: Veľké Kosihy 186, 946 21 Veľké Kosihy, Slovak Republic
Commercial Register: District Court Nitra, Section: Sro, Insert No. 68071/N
Email: hello@xpoint.sk
Telephone / WhatsApp: +421 904 487 838

For the purposes of these Terms and Conditions, Mindset International s. r. o. may be referred to as “XPoint,” “we,” “us,” or “the Provider.”

The person or company purchasing or requesting services may be referred to as “the Customer,” “you,” or “the Client.”

2. About XPoint

XPoint provides and coordinates services for individuals, expatriates, entrepreneurs, companies, students, investors and other customers in Slovakia.

Depending on the service requested, XPoint may:

• provide the service directly;

• provide administrative or practical assistance;

• prepare documents or information;

• provide consultations;

• coordinate applications or procedures;

• arrange appointments;

• communicate with authorities or third parties where legally permitted;

• refer the Customer to an external expert or service provider;

• engage a partner or subcontractor to perform part or all of a service.

Our services may include, without limitation:

• immigration and residence support;

• Foreign Police-related assistance;

• company formation and business services;

• trade licence and self-employment support;

• administrative services;

• accounting and tax coordination;

• translation and interpretation;

• housing and address-related services;

• insurance and healthcare-related assistance;

• document preparation and document coordination;

• consultations;

• relocation and concierge services;

• other services published or offered by XPoint from time to time.

The exact scope of each service is determined by the service description, quotation, booking confirmation, invoice, written communication or other agreement between XPoint and the Customer.

3. Nature of Our Services

XPoint is a service coordination and advisory platform.

Certain services may be provided by independent professionals or third-party providers, including lawyers, accountants, tax advisers, translators, interpreters, insurance intermediaries, healthcare providers, property owners, consultants and other specialists.

Where a profession or activity is regulated by law, the regulated part of the service will only be provided by a person or entity appropriately authorised to provide that service.

Unless expressly stated otherwise, purchasing a service from XPoint does not create a lawyer-client, tax-adviser-client, doctor-patient or other regulated professional relationship directly with Mindset International s. r. o.

Where appropriate, XPoint will inform the Customer if all or part of a service will be performed by an external partner.

4. Ordering a Service

A Customer may request or order services through:

• the XPoint website;

• an online booking or request form;

• email;

• WhatsApp;

• telephone;

• an XPoint representative;

• an XPoint location;

• another communication method accepted by XPoint.

Submitting an inquiry or request does not automatically guarantee that XPoint will accept the engagement.

A binding service relationship is normally created when one or more of the following occurs:

• XPoint confirms the booking or service request;

• the Customer accepts a quotation or proposal;

• the Customer pays the requested price, deposit or invoice;

• XPoint expressly confirms that work on the service has started;

• the parties otherwise agree on the service in writing.

We may request additional information or documents before accepting or commencing a service.

5. Customer Information

The Customer agrees to provide accurate, complete and current information reasonably required for the service.

This may include:

• full legal name;

• residential address;

• correspondence address;

• telephone number;

• email address;

• date and place of birth;

• nationality;

• passport or identification details;

• residence status;

• occupation and employment details;

• company or business information;

• information concerning family members where relevant;

• documents required for a particular application or procedure.

The Customer must inform XPoint if any material information changes while the service is being provided.

XPoint may rely on information and documents supplied by the Customer unless there is an obvious reason to believe they are incorrect.

6. Customer Responsibilities

The Customer is responsible for:

• providing complete and truthful information;

• providing requested documents on time;

• checking documents and information submitted for the Customer's approval;

• attending appointments where personal attendance is required;

• complying with deadlines communicated by XPoint or public authorities;

• paying government, administrative, translation, certification, legalisation, courier and other third-party fees unless expressly included in the XPoint price;

• notifying XPoint promptly of changes that could affect the requested service.

XPoint is not responsible for delays, rejection, additional costs or other consequences caused by incomplete, inaccurate or late information supplied by the Customer.

7. Prices

The price applicable to a service will normally be the price:

• displayed on the XPoint website;

• stated during the booking process;

• stated in a quotation;

• stated in an invoice;

• otherwise agreed with the Customer in writing.

Unless expressly stated otherwise, XPoint service fees do not include external costs such as:

• government fees;

• Foreign Police fees;

• court or registry fees;

• notary fees;

• certified translation fees;

• apostille or legalisation costs;

• courier costs;

• insurance premiums;

• third-party professional fees;

• travel costs;

• accommodation;

• other expenses incurred for the Customer.

Any material additional cost that was not reasonably foreseeable when the service was ordered will normally be communicated to the Customer before it is incurred.

8. Payment

Payment may be required:

• in full before work begins;

• as a deposit;

• in stages;

• after completion;

• according to another payment schedule agreed with the Customer.

XPoint may postpone or suspend work where an amount due remains unpaid.

A payment to XPoint does not automatically include fees payable directly to authorities or third-party service providers unless expressly stated.

9. Consultations

A consultation fee covers the agreed consultation time and the professional or practical guidance provided during that consultation.

Unless expressly included in the booking, a consultation does not automatically include:

• preparation or submission of an application;

• document drafting;

• representation;

• translation;

• communication with authorities;

• follow-up work;

• implementation of recommendations.

Any additional services may be quoted separately.

10. Appointments, Rescheduling and Cancellations

Customers should notify XPoint as early as possible if they need to cancel or reschedule an appointment.

Specific cancellation or rescheduling rules displayed during the booking process or communicated in a booking confirmation will apply to that booking.

Where no specific rule has been stated, XPoint may charge for work already performed and for non-refundable third-party costs incurred before cancellation.

If the Customer does not attend an agreed appointment without reasonable notice, the appointment fee may be non-refundable.

XPoint may reschedule an appointment where reasonably necessary. In such cases, we will attempt to offer a reasonable alternative.

11. Service Timelines

Any timeframe communicated by XPoint is an estimate unless expressly guaranteed in writing.

Many XPoint services depend on third parties, including public authorities, Foreign Police departments, registries, embassies, consulates, translators, banks, insurance companies and other service providers.

XPoint cannot guarantee the processing time of a public authority or independent third party.

We are not responsible for delays caused by circumstances reasonably outside our control.

12. Applications, Permits and Decisions

Where XPoint assists with an application, registration, residence procedure, licence, permit or similar matter, XPoint does not guarantee that the application will be approved.

Decisions are made by the competent authority or third party.

XPoint's obligation is to perform the agreed service with reasonable professional care, not to guarantee a particular administrative, legal, commercial or personal outcome.

13. Third-Party and Partner Services

XPoint may cooperate with independent partners and service providers.

Depending on the service, XPoint may:

• purchase a partner service on behalf of the Customer;

• coordinate a partner's work;

• refer the Customer directly to a partner;

• collect payment for a combined service;

• act as the primary Customer contact while a partner performs specialist work.

Where a third party contracts directly with the Customer, that third party's own terms may also apply.

XPoint is responsible for its own contractual obligations but is not responsible for acts or omissions of an independent third-party provider outside XPoint's reasonable control, except where applicable law provides otherwise.

14. Authorisation and Representation

Certain services may require the Customer to issue a power of attorney, authorisation or other mandate.

XPoint or an XPoint partner will only represent a Customer before an authority or third party to the extent legally permitted and expressly authorised.

Some authorities may require the Customer to attend personally even where XPoint is assisting with the matter.

15. Documents Prepared by XPoint

Documents, forms, templates, checklists and other materials prepared by XPoint are prepared based on the information available at that time.

The Customer must review documents supplied for approval and inform XPoint promptly of errors or changes.

Where a document requires the Customer's signature, the Customer remains responsible for confirming that the information contained in it is correct before signing.

16. Electronic Communication

The Customer agrees that XPoint may communicate regarding the requested service through electronic means, including:

• email;

• WhatsApp;

• SMS;

• telephone;

• XPoint website or customer account;

• other agreed electronic channels.

The Customer acknowledges that electronic communication may involve normal technological and security risks.

Where legally permitted, electronically exchanged confirmations, approvals and documents may be used as evidence of communication between XPoint and the Customer.

17. Consumer Right of Withdrawal

If you are a consumer and you enter into a contract with XPoint remotely, for example through the website, email, telephone or WhatsApp, you may have a statutory right to withdraw from the contract without giving a reason.

For service contracts, the standard withdrawal period is generally 14 days from the date the contract is concluded, subject to applicable law and statutory exceptions.

To exercise your right of withdrawal, you must notify XPoint through an unequivocal statement communicating your decision to withdraw.

Email: hello@xpoint.sk
Address: Veľké Kosihy 186, 946 21 Veľké Kosihy, Slovak Republic

The withdrawal notice must be sent before the applicable withdrawal period expires.

18. Request to Start Services During the Withdrawal Period

Many XPoint services are time-sensitive.

Where you ask XPoint to begin providing a paid service before the statutory withdrawal period has expired, you may be asked to expressly confirm that:

1. you want XPoint to begin providing the service immediately; and

2. you understand the consequences for your right of withdrawal.

If you withdraw after requesting that performance begin during the withdrawal period, you may be required to pay a proportionate amount for services already performed, to the extent permitted by applicable law.

If a service has been fully performed with your prior express consent and acknowledgment in circumstances provided by law, your statutory right to withdraw may cease after the service has been fully performed.

19. Refunds

Refund eligibility depends on:

• the service purchased;

• whether work has already commenced;

• the amount of work already performed;

• whether third-party costs have been incurred;

• any applicable statutory consumer rights.

Where XPoint has not yet commenced a service and no non-refundable cost has been incurred, XPoint may refund the service price where appropriate.

Once substantive work has started, XPoint may deduct or retain the amount corresponding to work already performed and costs already incurred, subject to applicable consumer law.

Nothing in this section limits statutory rights that cannot legally be excluded.

20. Complaints

If you believe a service was not provided correctly, please contact XPoint as soon as possible.

Complaints may be submitted to:

Email: hello@xpoint.sk

Please include:

• your name;

• contact details;

• relevant booking, invoice or case reference;

• description of the issue;

• any relevant supporting documents;

• the resolution you are requesting.

We will review complaints in accordance with applicable Slovak law.

21. Personal Data

XPoint processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Personal data may be processed where necessary to:

• respond to inquiries;

• create and administer Customer accounts;

• provide requested services;

• prepare documents;

• manage bookings;

• communicate with the Customer;

• process payments and invoices;

• comply with accounting, tax, anti-fraud or other legal obligations;

• protect XPoint's legitimate interests;

• establish, exercise or defend legal claims.

Where required for a service, Customer data may be shared with appropriate third parties such as:

• government authorities;

• Foreign Police;

• registries;

• translators and interpreters;

• lawyers and accountants;

• tax advisers;

• insurers;

• healthcare providers;

• banks;

• property partners;

• technology providers;

• payment providers;

• other professionals involved in delivering the requested service.

Only information reasonably necessary for the relevant purpose should be shared.

More information about the processing of personal data should be provided in XPoint's Privacy Policy.

22. Marketing Communications

XPoint may send marketing communications only where there is an appropriate legal basis to do so.

Where marketing consent is required, it will be requested separately.

A Customer may withdraw marketing consent or unsubscribe from marketing communications at any time.

Withdrawal from marketing communications does not affect communications necessary for an active booking, contract, invoice, case or service request.

23. Confidentiality

XPoint will treat non-public Customer information as confidential and will not disclose it except:

• where necessary to perform the requested service;

• where authorised by the Customer;

• where disclosure is required by law;

• where necessary to protect legitimate legal interests;

• where information is shared with professional advisers or contractors subject to appropriate confidentiality obligations.

24. Limitation of Liability

XPoint will provide its services with reasonable care.

To the maximum extent permitted by applicable law, XPoint is not responsible for losses caused by:

• inaccurate or incomplete information supplied by the Customer;

• Customer failure to meet a deadline or attend an appointment;

• decisions of public authorities;

• changes in legislation or administrative practice;

• acts or delays of third parties outside XPoint's reasonable control;

• force majeure events;

• indirect or consequential commercial losses that were not reasonably foreseeable.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

Nothing in these Terms limits mandatory consumer rights.

25. No Guarantee of Outcome

Information, assistance, consultation or coordination provided by XPoint does not constitute a guarantee of:

• approval of a residence application;

• issuance of a visa or permit;

• acceptance of a registration;

• successful company incorporation;

• opening of a bank account;

• approval of insurance;

• a tax outcome;

• a legal outcome;

• obtaining housing;

• approval by any government body or third party.

Where XPoint commits to deliver a specific work product, our obligation is to provide that work product in accordance with the agreed scope.

26. Intellectual Property

The XPoint name, branding, website content, templates, guides, checklists, service descriptions and other proprietary materials are owned by or licensed to Mindset International s. r. o., unless stated otherwise.

Customers may use documents specifically prepared for them for the intended purpose of the purchased service.

Customers may not commercially reproduce, resell or redistribute XPoint proprietary templates or materials without prior permission.

27. Website Information

Information published on XPoint.sk is intended to provide general information about our services.

Laws, administrative requirements and procedures may change.

Unless expressly confirmed as part of a paid service or individual consultation, website content should not be treated as personalised legal, tax, accounting, immigration, medical or other regulated professional advice.

28. Changes in Law or Administrative Practice

Slovak and EU legislation, government procedures and authority requirements may change from time to time.

If a change affects an active Customer matter, XPoint may recommend additional documents, steps, services or costs that were not reasonably foreseeable when the service was ordered.

Where such a change materially alters the agreed scope, XPoint will communicate this to the Customer.

29. Force Majeure

XPoint is not liable for failure or delay caused by circumstances reasonably outside its control, including:

• government restrictions;

• authority closures;

• system outages;

• strikes;

• transport disruption;

• natural disasters;

• public health emergencies;

• acts of war or civil disturbance;

• failures of third-party infrastructure.

We will take reasonable steps to reduce the impact where practicable.

30. Termination

Either party may terminate an ongoing service arrangement where permitted by the specific service agreement and applicable law.

XPoint may suspend or terminate a service where:

• the Customer fails to pay agreed fees;

• required information or cooperation is not provided;

• XPoint reasonably believes that information supplied is fraudulent or materially misleading;

• continuing the service would violate applicable law or professional obligations;

• the Customer behaves abusively or unlawfully towards XPoint personnel or partners.

Termination does not affect payment obligations for services already performed or costs already incurred.

31. Applicable Law

These Terms and Conditions are governed by the laws of the Slovak Republic, taking into account any mandatory rights available to consumers under Slovak or European Union law.

Any dispute should first be addressed in good faith between XPoint and the Customer.

Where a dispute cannot be resolved amicably, the competent courts or alternative dispute resolution bodies will be determined in accordance with applicable law.

32. Severability

If any provision of these Terms is found to be invalid, unenforceable or inconsistent with mandatory law, that provision will be interpreted or limited to the extent necessary.

The remaining provisions will continue to apply.

33. Changes to These Terms

XPoint may update these Terms and Conditions from time to time.

The version applicable to a particular order or service will generally be the version in force when the relevant contract was concluded, unless a later change is required by law or expressly agreed with the Customer.

The current version will be published on the XPoint website together with its effective or last-updated date.

34. Contact

Questions concerning these Terms and Conditions can be addressed to:

XPoint / Mindset International s. r. o.
Website: www.xpoint.sk
Email: hello@xpoint.sk
Telephone / WhatsApp: +421 904 487 838
Registered office: Veľké Kosihy 186, 946 21 Veľké Kosihy, Slovak Republic
Company ID (IČO): 47 931 591
Commercial Register: District Court Nitra, Section: Sro, Insert No. 68071/N

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Please note: These Terms and Conditions should be read together with XPoint's Privacy Policy, Cookie Policy and any service-specific terms, quotation, booking conditions or written agreement applicable to a particular service.